Refund Policy

Last Updated: 5th May 2025
Effective Date: 05th May 2025

1. General Refund Eligibility

1.1. Refund Scenarios:

• Full or partial refunds are applicable in the following cases:

  • Non-delivery of promised services

  • Project cancellation by client (subject to deductions)

  • Force majeure events (natural disasters, government actions, etc.)

1.2. Non-Refundable Components:

• All government fees and statutory charges (GST, MCA fees, etc.)

• Third-party service costs (domain registrations, hosting, API licenses)

• Digital marketing ad spends already executed

• Any work completed and delivered to client’s satisfaction

2. Payment Terms and Structures

2.1. Payment Methods Accepted:

• Online payments via Razorpay

• Bank transfers (NEFT/IMPS/RTGS)

• UPI payments

2.2. Payment Schedules:

• For one-time deliverables (designs, registrations):

  • 100% payment required upfront

• For development projects:

  • 50% advance payment

  • 50% upon completion

  • (Flexible to 20% advance for large projects)

• EMI Options:

  • Standard: 6-month interest-free installment plan

  • Extended EMI: Available with additional service charges

3. Refund Request Procedure

3.1. Submission Process:

• All refund requests must be submitted via email to:

  • Primary: director@staticconsultancy.com

  • CC: hello@staticconsultancy.com

• Mandatory information required:

  • Project reference number

  • Invoice details

  • Detailed reason for refund request

  • Supporting documents (if applicable)

3.2. Approval Workflow:

• Stage 1: Initial review by assigned Project Manager

• Stage 2: Final approval by CEO

• Typical processing time: 3-5 business days post-approval

4. Cancellation and Refund Calculation

4.1. Project Cancellation Policy:

• Client may cancel projects at any stage

• Refund amount = Total payment received – Cost of work completed

• Work completion percentage determined by:

  • Hours logged

  • Milestones achieved

  • Resources utilized

• Project Manager must provide detailed breakdown of deductions

4.2. Full Refund Periods:

• Design Services: 24-hour cancellation window

• Development Projects: 3 business days cancellation window

• Legal Services: 8-hour cancellation window

• Marketing Services: 2 business days cancellation window

5. Special Cases and Exceptions

5.1. Service Delays:

• Delays caused by Staticoders:

  • Option of partial refund or service credit

  • Typically 10-25% of project value

• Delays caused by client:

  • Late fees may apply (2% per week of delay)

  • May require additional deposit to continue work

5.2. Unsatisfactory Work:

• No refunds for work completed as per client specifications

• Resolution options:

  • Free revisions (limited to 2 rounds)

  • Service credits for future work

  • Mediation process available

5.3. Force Majeure:

• 100% refund for undelivered services

• Additional 25% discount on future services

• Documentation of force majeure event required

6. Dispute Resolution Process

6.1. Initial Resolution:

• All disputes must first be attempted via email communication

• Response time: 2 business days for initial response

6.2. Escalation Path:

• Unresolved disputes may be escalated to:

  • Senior management review

  • Third-party mediation (at shared cost)

  • Legal arbitration (as last resort)

6.3. Alternative Solutions:

• Service credits (125% of refund value)

• Free upgrades on future projects

• Extended support/maintenance periods

7. Policy Administration

7.1. Modifications:

• Clients will be notified of policy changes via:

  • Email to registered address

  • WhatsApp notification

  • Website banner (for 30 days)

7.2. Contact Information:

• Primary Refund Contact: director@staticconsultancy.com

• Dispute Resolution: hello@staticconsultancy.com

• Emergency Contact: [Phone Number] (for verified clients only)

7.3. Documentation:

• All refund decisions will be documented

• Clients receive detailed breakdown of calculations

• Records maintained for 3 years post-project completion

8. Important Notes

8.1. Refund processing begins only after:

• Formal written request received

• All project materials returned (if applicable)

• Any due payments cleared

8.2. Refund method:

• Typically issued via original payment method

• Bank transfers may require additional verification

8.3. Service credits:

• Valid for 12 months from issue date

• Transferable with written authorization

• Can be combined with other offers

Note: This policy forms part of our Terms of Service. By engaging our services, clients agree to abide by these refund terms. Exceptions may be made at management’s discretion on case-by-case basis.